Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please email: email@example.com or Reach out to us via our contact form that can be found here https://thehomephotostudio.com/pages/contact-us . We typically reply within 24 business hours. (24/7 customer service) or Reach out to us on our Help Desk.
What are the payment options available?
We accept all major credit and debit cards through the Stripe powered Shopify Payment system. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.
Where is my order? How can I check the order status?
Checking the order status is easy. Simply input your tracking number here to view the order status - https://thehomephotostudio.com/pages/trackmyorder
I lost my tracking number. I did not receive the tracking number. How can I get it?
Kindly search for email(s) from "THE HOME PHOTO STUDIO", look for order receipt and the order number. Then simply input your email address and order number here for the tracking number -
When will my order arrive?
Products are generally shipped from our international warehouses. We cut out the middle man so we can pass the best price on to you. Therefore orders could take anywhere from 7 to 21 business days for the items to reach you, though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
Please NOTE: USA orders are delivered within 2 - 3 business days.
We offer a Money Back Guarantee if your item is not with you after 30 working days from dispatch. Find out more about our Money Back Guarantee HERE
Has my order been dispatched yet?
Orders are generally dispatched within 2-5 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just incase it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on firstname.lastname@example.org and we can give you real time information on whether your order has been dispatched or not.
Where do your items come from?
We are all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. while some of our items do come from right here in the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
My item arrived broken or damaged what can I do?
If your product is damaged then please take photos and send them to us on email@example.com. We will then ask if you would like a refund or another sent. We are not responsible for any damages to boxes, cases or other packaging. This is the carriers responsibility to handle them with care, we have no control over this.
I ordered 2 or more items, why did I only receive one?
When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!
I need to cancel or change my order how do I this this?
We always try our best to cancel your order, however if your order has already been shipped then we cannot cancel your order. If you would still like to cancel for a refund then a 30% cancellation fee will be applicable. We will refund this 30% when your order arrives and you decide to keep it or when the item is returned back to us, simply email us to confirm the receipt of the item and your decision.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.
My order is still not here please help?
If you order has taken longer than 20 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent. You can read more about our Money Back Guarantee HERE
I put the wrong address for my order, can I change it?
If you have put in the incorrect delivery address on your order then please contact as ASAP. If your order hasn't been shipped then we can update your delivery address no problem. If the order has been shipped then unfortunately there is nothing we can do.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.
Do you have a store locally in my country?
We are an online only business. That’s one of the reasons we are able to sell our item so much cheaper than your local store.
I don't have a tracking number, when will I get it?
When your receive your dispatched email it will be in there most of the time, if not you can email us on firstname.lastname@example.org for an update on your tracking.
Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
What are your shipping costs and do you provide international shipping?
YES - We Ship WORLDWIDE. Where ever you are in the world we will get your order to you! Our shipping costs are the lowest around. Shipping Rate is Calculated at Checkout.